Texas State University-San Marcos

Equity & Access Customer Satisfaction Survey

The Office of Equity & Access is committed to providing excellent customer service. Your comments and suggestions are needed to assist us in meeting this goal. Please share your opinions regarding the services of the Office of Equity & Access by completing each of the survey items below. You may also provide an explanation or comments for any item in the comment box after each question.

All survey submissions are anonymous. You can submit this survey by clicking the "submit" button at the bottom of this page, or you can print the survey and email the form to: equityaccess@txstate.edu or mail the form to:

The Office of Equity and Access
Texas State University-San Marcos
JCK Building Suite 840
601 University Drive
San Marcos, TX 78666

Your input is greatly appreciated!

1. Equity & Access Office(EEO) staff availability (in person, telephone, etc.,)
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

2. EEO staff courtesy
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

3. EEO staff helpfulness
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

4. EEO timeliness of services and/or responses
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

5. EEO accuracy and/or completeness of response
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

6. EEO follow-up (if applicable)
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

7. EEO quality of written materials and/or resources
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

8. EEO clarity of policies and/or procedures
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

9. Overall satisfaction with EEO services
Not Applicable
Excellent
Good
Fair
Poor
Comments/specifics:

10. Which of the following best describes your relationship or position with the university?
Visitor
Supervisor
Non-supervisor
Student

11. What areas or issues have you worked with the Office of Equity & Access on in the past?
Filing a discrimination/harassment complaint
Responding to a discrimination/harassment complaint
Training
Policy and review/interpretation
Hiring (faculty or staff)
Have not worked with the Office of Equity & Access before
Other: (please specify)

12. Other comments/specifics: